At Autranest, we are committed to providing customers with a safe, convenient, and transparent payment experience. Below are the details of our payment policy for Vietnam and the United States.

1. Payment Methods

  • Vietnam:

    • COD (Cash on Delivery): Pay upon receiving the product at your doorstep.

    • Bank Transfer: Transfer payment to our bank account. Payment must be completed before the order is processed and shipped.

  • United States:

    • PayPal: All payments must be made through PayPal. Orders will be processed once the PayPal payment is successfully completed.

3. Payment Security

We protect your payment information using modern and industry-standard security methods.

  • Autranest does not store customer bank account or PayPal account details in our system.

4. Payment Verification

  • For bank transfers (Vietnam) and PayPal payments (US), transactions may need to be verified before order processing.

  • If there is any delay in verification, we will notify you via email or phone.

5. Order Confirmation

Once payment is completed, you will receive an SMS or email confirming your order with details and the estimated delivery time.

6. Failed Transactions

  • Vietnam: If a bank transfer fails, please recheck the account details or contact your bank.

  • United States: If a PayPal transaction fails, please verify your PayPal account or contact PayPal support.

Orders will not be processed until payment is completed.

7. Fraud Prevention

Autranest reserves the right to cancel any order showing signs of fraud or suspicious activity. Customers will be notified and refunded if a payment has already been made.

8. Refunds

For details, see our Return & Refund Policy. Refunds will be processed via the original payment method (Bank Transfer for Vietnam, PayPal for US).

9. Payment Disputes

If you experience any payment-related issues, please contact our customer service team via:

10. Change of Payment Methods

Autranest reserves the right to adjust available payment methods at any time. Any updates will be posted on this page.

11. Contact Information

For questions about our payment policy:

Autranest sincerely appreciates your trust and thanks you for shopping with us!