At Autranest, we are committed to ensuring complete customer satisfaction with every t-shirt we offer. If you are not fully satisfied with your purchase, we guarantee a simple and easy return and exchange policy for customers in both Vietnam and the US.

1. Return and Exchange Conditions

  • Vietnam: You may request a return or exchange within 7 days from the date of receipt.

  • US: You may request a return or exchange within 30 days from the date of receipt.

  • The product must be in its original condition, unused, and in its original packaging.

  • To process the return or exchange, you must provide the invoice or proof of purchase.

  • Free returns and exchanges for all orders in both Vietnam and the US.

2. Products Not Eligible for Return or Exchange

  • Gift cards and products in the final sale category are not eligible for return or exchange.

  • Personalized products or items with customizations (such as name engravings) are not eligible for return or exchange.

3. Refund Process

  • Refunds will be processed within 7 days after we receive and inspect the returned product (both for Vietnam and the US).

  • The refund will be issued to your original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on Autranest‘s part.

4. Return and Exchange Process

  • Contact our customer service department via email [email protected] or phone (+84) 919 612 766 to request a return or exchange.

  • Send the product back to the address provided in the return confirmation email (for both Vietnam and the US).

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us within 7 days to request a replacement or full refund (applicable to both Vietnam and the US).

6. Exchange Policy

  • Exchanges are subject to product availability.

  • To exchange an item, you must follow the return process, sending back the old product, and placing a new order for the desired item.

7. Customer Support

  • For any inquiries, please contact our customer service team via email [email protected] or phone (+84) 919 612 766.

Autranest sincerely appreciates your trust in us and for shopping with us. We are committed to providing you with the best shopping experience and are here to assist you whenever necessary!