At Autranest, we are committed to providing fast and efficient shipping services to deliver your orders right to your doorstep — with free shipping for all orders in Vietnam and the US.

1. Delivery Areas

  • Vietnam: Nationwide delivery within Vietnam.

  • United States: Delivery to all states in the US.

2. Shipping Methods and Fees

  • Vietnam: Free shipping for all orders.

  • United States: Free shipping for all orders.

We work with reputable shipping partners such as Viettel Post and Giao Hàng Nhanh (GHN) in Vietnam, and trusted carriers like USPS, UPS, and FedEx in the US to ensure safe and timely delivery.

3. Order Processing Time

Once your order is placed, you will receive an order confirmation via email or phone.

  • Vietnam: Orders are processed within 1–2 business days.

  • United States: Orders are processed within 1–2 business days.

4. Shipping Time

  • Vietnam: Estimated delivery time is 3–5 business days depending on the delivery address. Total time from placing the order to receiving the product: 4–7 days.

  • United States: Estimated delivery time is 5–9 business days depending on the delivery address. Total time from placing the order to receiving the product: 6–11 days.

5. Order Tracking

Once your order has shipped, you will receive a tracking code via email to check your shipment status at any time.

6. Shipping Restrictions

  • Vietnam: We only ship within Vietnam.

  • United States: We ship to all US states, but we do not deliver to international addresses outside the US.

7. Lost or Damaged Goods

If your order is lost or damaged during transit, please contact us within 7 days of receiving the product via [email protected] for prompt assistance.

8. Changing Delivery Address

If you need to update your delivery address after placing the order, please contact us within 24 hours via [email protected] to make changes.

9. Customer Support

For any questions about our shipping policy or issues with your order, please contact our customer service team at:

Autranest sincerely appreciates your trust and support! We are always ready to provide you with the best possible shopping experience.